Refund policy

We hope you’re delighted with your purchase from The Big Pajama Party®.

 

At Jammzies/The Big Pajama Party, we take pride in delivering quality pajamas and loungewear designed for comfort and style. Please review our refund policy carefully before placing your order.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges once an order has been processed.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery. To be eligible for a replacement, you must provide:

·   Your order number

·   Clear photos of the damaged or defective item

·   Original packaging, if available

Once reviewed and approved, we will issue a replacement for the same item at no additional cost. If the item is no longer available, a company credit may be issued at our discretion.

Incorrect Orders

If you receive the wrong item due to an error on our part, please notify us within 7 days of delivery. We will correct the issue by sending the correct item.

Non-Refundable Situations

Refunds or replacements will not be issued for:

·   Incorrect sizing or fit

·   Change of mind

·   Normal wear and tear

·   Items damaged due to improper care or use

·   Orders placed during sales, promotions, or limited-edition drops

For any issues regarding your order or other queries, please contact our customer care team at the bigpajamaparty@gmail.com within the required timeframe.